Demonstrating honesty, openness, and respect
Communicate openly and honestly and listen without bias. Treat our customers and community with respect and fairness. Conduct ourselves in a manner that reflects well on the company.
Responsiveness to commitments with our customers
Design and provide services based upon customer needs. Commit to accessibility by being flexible and available. Respect time commitments, and value responsiveness.
Planning for improvement through listening, learning and exploring
Improve opportunities for continuous learning. Invest in new ways to solve problems that deliver value. Seek innovation in processes, products and services.